Help Center

You can create an account by contacting us through our website or calling +91 9860151400. We'll set up your account and provide login credentials.

We accept bank transfers, UPI payments, credit/debit cards, and net banking. For enterprise clients, we offer invoicing with net-30 terms.

Yes, you can upgrade your package at any time. We'll prorate the difference and apply it to your current billing cycle.

Contact our support team at support@friitech.com or call +91 9860151400. We have a 30-day cancellation policy.

Project timelines vary: basic websites (2-4 weeks), web applications (4-8 weeks), enterprise solutions (8-12 weeks). We provide detailed timelines during consultation.

Yes, we include revisions in all packages. The number depends on your package: Starter (2 rounds), Growth (4 rounds), Enterprise (unlimited).

We provide comprehensive handover documentation, training sessions, and post-launch support as per your package terms.

Absolutely. We provide regular updates, demo sessions, and access to a project management dashboard to track progress in real-time.

Our support team is available Monday-Saturday, 9 AM to 9 PM IST. Enterprise clients get 24/7 priority support with a dedicated account manager.

You can reach us via email at support@friitech.com, call +91 9860151400, or use the contact form on our website. Enterprise clients have access to a priority ticketing system.

Yes, we offer emergency support for critical issues. Growth and Enterprise packages include priority emergency response with guaranteed SLA times.

Yes, we maintain a comprehensive knowledge base with articles, video tutorials, and guides available to all our clients.

We implement industry-standard security measures including SSL encryption, regular security audits, access controls, and GDPR-compliant data handling practices.

Yes, we perform automated daily backups for all projects. Enterprise clients get real-time backup and disaster recovery solutions.

We implement comprehensive security measures including firewalls, malware scanning, regular updates, and security hardening. Enterprise includes advanced cybersecurity suites.